Shipping Information
Everything you need to know about how we ship your orders safely
Our Commitment to Safe Delivery
At Dunia Anura, we understand that the safe arrival of your new pets is our top priority. We use specialized packaging, trusted carriers, and proven shipping methods to ensure your animals arrive healthy and stress-free. Every shipment is handled with care and expertise.
Shipping Methods
Standard Shipping
3-5 Business Days
Regular shipping for non-living products and supplies
- Tracking included
- Insurance available
- Most economical option
Best for: Supplies, equipment, dry goods
Express Shipping
1-2 Business Days
Faster delivery for urgent orders
- Priority handling
- Full tracking
- Recommended for live plants
Best for: Flora, urgent supplies
Live Animal Shipping
Next Day / Same Day
Specialized shipping for live animals with temperature control
- Temperature-controlled packaging
- Heat/cold packs included
- Live arrival guarantee
- Priority morning delivery
Best for: All live animals
Live Animal Packaging
We take extra care when packaging live animals to ensure their safety and comfort during transit. Here's what goes into every live animal shipment:
Insulated Boxes
All live animals are shipped in high-quality insulated styrofoam boxes to maintain optimal temperature.
Heat/Cold Packs
Depending on weather conditions, we include appropriate heat packs or cold packs to ensure safe temperatures during transit.
Secure Containers
Animals are placed in secure, breathable containers appropriate for their species to minimize stress.
Moisture Control
Proper moisture levels are maintained using damp paper towels or moss for species that require humidity.
Cushioning
Additional padding and cushioning materials protect against impacts during handling and transport.
Clear Labeling
Packages are clearly labeled with "Live Animals" and handling instructions for carriers.
Delivery Areas
We ship throughout Indonesia. Delivery times and availability may vary by region:
| Region | Major Cities | Availability | Notes |
|---|---|---|---|
| Java Island | Jakarta, Bandung, Surabaya, Semarang, Yogyakarta, Malang | Full service available | Fastest delivery times |
| Sumatra | Medan, Palembang, Pekanbaru, Padang, Lampung | Available with extended transit | 2-3 day delivery typical |
| Kalimantan | Balikpapan, Samarinda, Banjarmasin, Pontianak | Available with extended transit | Weather dependent |
| Sulawesi | Makassar, Manado, Palu | Limited availability | Contact us for arrangements |
| Bali & Nusa Tenggara | Denpasar, Mataram, Kupang | Available | Regular service to major cities |
Important Notes
Be Available
Ensure someone is available to receive the package on the delivery date. Live animals should not be left unattended.
Correct Address
Double-check your shipping address and phone number. Incorrect information may result in delivery delays.
Weather Delays
During extreme weather conditions, we may delay shipment to ensure animal safety. You will be notified of any delays.
No Weekend Delivery
Live animals are not shipped for weekend delivery to avoid extended transit times and warehouse storage.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your delivery location
- Package weight and dimensions
- Shipping method selected
- Special handling requirements
Note: Live animal shipments require specialized packaging and expedited shipping, which may result in higher shipping costs compared to regular products. This ensures the safety and well-being of your new pets.
Questions About Shipping?
If you have specific questions about shipping to your area or need special arrangements, our team is here to help.
Contact Us