Sign in
  1. Home
  2. Privacy

Privacy Policy

Learn how we collect, use, and protect your personal information.

Last updated: June 3, 2026

At Dunia Anura, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

Data protection

Your data is protected using industry-standard security measures

Secure transactions

All payment information is encrypted and processed securely

No data selling

We never sell your personal information to third parties

Your control

You can access, update, or delete your data at any time

1. Information we collect

Personal information

  • Name, email address, phone number, and shipping address when you create an account or place an order.
  • Payment information (processed securely through our payment providers — we do not store full card details).
  • Communication preferences and correspondence when you contact us.

Automatically collected information

  • Device information including IP address, browser type, and operating system.
  • Usage data such as pages visited, time spent on site, and click patterns.
  • Cookies and similar tracking technologies for site functionality and analytics.

2. How we use your information

Process and fulfill your orders, including shipping and delivery notifications.

Communicate with you about your account, orders, and customer support inquiries.

Send promotional emails and updates about new products (with your consent).

Improve our website, products, and services based on user feedback and behavior.

Prevent fraud and ensure the security of our platform.

Comply with legal obligations and protect our rights.

3. Information sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

  • Service providers who assist in our operations (payment processors, shipping carriers, analytics providers)
  • Legal authorities when required by law or to protect our rights
  • Business partners with your explicit consent

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4. Cookies and tracking

We use cookies and similar technologies to enhance your browsing experience and analyze site usage.

Types of cookies we use

  • Essential cookies: required for basic site functionality (login, cart)
  • Analytics cookies: help us understand how visitors use our site
  • Preference cookies: remember your settings and preferences
  • Marketing cookies: used to deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

5. Data security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • Secure password hashing and authentication
  • Regular security audits and vulnerability assessments
  • Limited access to personal data on a need-to-know basis
  • Secure data storage with regular backups

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

6. Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Account information: retained while your account is active and for a reasonable period afterward
  • Order history: retained for accounting and legal compliance purposes
  • Communication records: retained for customer service quality and legal purposes

7. Your rights

You have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your personal data (subject to legal requirements)
  • Portability: request transfer of your data in a structured format
  • Objection: object to processing of your data for certain purposes
  • Withdraw consent: withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of significant changes by posting a notice on our website or sending you an email.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact us about privacy

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@dunia-anura.com

Phone: +62 878-1981-8484

Address: Jl. Taman Ratu Raya No.34 Blok D9, Duri Kepa, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11510

Request data deletion

You have the right to request deletion of your personal data. To submit a deletion request, please contact us with the subject line "Data Deletion Request" and include your account email address.

Request data deletion

By using Dunia Anura's services, you acknowledge that you have read and understood this Privacy Policy.