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FAQ
FAQ
What payment methods do you accept?
We accept bank transfer and payment methods shown at checkout. Follow the instructions on the payment page after placing your order.
How can I track my order?
Sign in and open Dashboard → Orders → History. Payment and delivery status are updated there.
What is your return policy?
Returns and our live-arrival guarantee are explained on the Returns & Refunds page. Please read it before ordering live animals.
Do you ship across Indonesia?
Yes, we ship to most regions in Indonesia. Cost and delivery time depend on location and whether items are live or not.
How can I contact customer support?
Use the Contact page, email, or WhatsApp listed on the site. Our team can help with products and orders.
What are your shipping times?
Non-live items are typically 3–5 business days. Live animals use specialized shipping (often next business day) with temperature-controlled packaging.
Do you offer gift wrapping?
Gift wrapping is not available for all products yet. Contact us before checkout if you need special handling.
Can I cancel or modify my order after placing it?
You may cancel while the order is still awaiting payment. After payment or processing, contact support as soon as possible.
Do you offer discounts for bulk orders?
For volume or breeding orders, contact our sales team via the site for a custom quote.
What is your privacy policy?
We collect data only to process orders and provide account services. See our Privacy Policy for full details.
How do I create an account?
Click "Register" on the site, fill in your details, and verify your email as instructed.
Is my personal information secure?
Yes. We use industry-standard security practices and do not sell your personal data.
What if I forget my password?
Use the "Forgot password" link on the login page and follow the email reset instructions.
Do you offer gift cards or vouchers?
Promotional vouchers can be applied at checkout when valid. Gift cards depend on current promotions.
How do I redeem a coupon code?
Enter the code in the voucher field at checkout and click "Apply" before completing payment.
What is your warranty for live animals?
Live animals are covered by our live-arrival guarantee as stated on the returns page. Report issues within the required time with photo/video proof.
Do you offer price matching?
Price matching is not always available. Contact support with competitor details if you would like to ask.
Can I return an item purchased with a voucher?
Returns follow our standard policy; refund amounts may reflect voucher use.
How do I check my order status?
Sign in → Orders. Items needing action and completed history are shown separately.
What if I receive a damaged item?
Contact support immediately with your invoice number and photos/videos of the package and contents so we can help under our guarantee.